JusTalk Kids Community Guidelines
We work to protect the safety, security, and integrity of our Services. This includes appropriately dealing with abusive people and activity violating our Terms. We work to PROHIBIT misuse of our Services including harmful conduct towards others, violations of our Terms and policies, and address situations where we may be able to help support or protect our community. If we learn of people or activities like this, we will take appropriate action, including by exerting a suspension.
Users must not:
Compromise Personal Safety and Show Disrespect
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Harass, threaten, impersonate, intimidate, or bully other users.
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Make discriminatory remarks or judgments against others based on race, skin color, gender, religion, national origin, region, disability, or any other protected characteristic.
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Engage in personal attacks such as mocking, sarcasm, or verbal abuse toward others.
Disseminate Inappropriate or Illegal Content
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Post or share illegal, violent, hateful, pornographic, or otherwise inappropriate content.
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Any sexual content involving minors is strictly prohibited.
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Spread false or unverified claims, such as online rumors or misinformation.
Compromise Personal and Financial Privacy
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Disclose personal information of yourself or others without authorization—including home address, phone number, school information, etc.
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Conduct unauthorized transactions, encourage unauthorized spending, or engage in fraudulent activities on the platform.
Jeopardize Account Security and Engage in Improper Use
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Solicit, deceive, or improperly ask for other users’ account information.
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Participate in fraud, spamming, or any illegal activities.
Undermine System and Platform Security
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Upload viruses or malicious code, or perform any actions that disrupt or damage normal service operations.
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Use crawlers, scrapers, or other automated means to access the service.
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Bypass platform security measures or interfere with platform functions.
Ways to Get Help When Facing Inappropriate Behaviors
Once you encounter with such inappropriate behaviors, please don’t hesitate to reach out to your family and us. We will respond immediately to assist you!
Recommended Steps to Protect Your Rights:
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Reporting Inappropriate Behavior
If any user engages in inappropriate behavior, such as using offensive language, please email us at [email protected] with the relevant chat records and their JusTalk Kids IDs. Upon verification, we can impose a suspension as a warning. However, please note that while we can suspend accounts, we cannot entirely prevent users from registering new ones.
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Blocking Existing Contacts
Please block the users involved. This action will prevent any further communication from these individuals.
💡 Additional Tips for Parents💡
Beyond setting clear boundaries, positive guidance is equally important. Here are some additional suggestions to help you and your child get the most out of JusTalk Kids:
Maintain Open Communication
Regularly talk with your child about their online interactions. Encourage them to share fun moments as well as any experiences that made them feel confused or uncomfortable.
Make the Most of Parental Controls
JusTalk Kids includes powerful parental supervision features. We recommend getting familiar with tools such as chat monitoring, and using them as supportive safeguards.
Encourage Positive interactions
Teach your child how to express kindness and support online—for example, by sending encouraging stickers or giving praise to family shares.
Establish a reporting process
Make sure your child knows they can always come to you for help, and show them how to use the in-app reporting channel if they see or experience anything upsetting.
We hope these guidelines help you and your child enjoy a safer and more positive experience with JusTalk Kids. Remember, maintaining open communication with your child is the most effective way to ensure their online safety.
JusTalk Kids take the safety of our users very seriously and are committed to enhancing safety on our platform. If you have further questions, feel free to reach out to us at [email protected] anytime.