Due to logistics restrictions on headphone delivery, Platinum Family membership is currently only valid for US users. If you select the country as US in your device but are not in the US, this membership will still be displayed, but you will not be able to receive the headphones included in the membership.
If you need a refund, you can contact our official email address by sending the order number: [email protected] .
We deeply apologize for any inconvenience caused and will open this membership to more countries and regions in the future. Stay tuned!