개인정보 보호정책

최종 업데이트:2025년 10월 24일
연산자:Ningbo Jus Internet Technology Co., Ltd. (“we,” “JusTalk,” or “our”)
연락처 이메일: [email protected]

Our Commitment

저스톡 키즈 is a video calling and messaging app specifically designed for children. It helps kids stay connected with family and friends in a safe, controlled, and ad-free environment.
We take the privacy of children and parents very seriously and strictly comply with applicable childrens privacy protection laws and regulations, including but not limited to: the Childrens Online Privacy Protection Act (COPPA), the General Data Protection Regulation (GDPR-K, Article 8 – Childrens Privacy), and the California Consumer Privacy Act (CCPA).
Our core principles are:

We do not sell personal information.
We collect only the minimum information necessary to provide our services.
Parents always retain full control over their childs account.

Age Applicability and Parental Consent

저스톡 키즈 is rated 4+ on the App Store, suitable for safe use by children. The app is specifically designed for children under 13 years old, who may use it only under the supervision and consent of a parent or legal guardian.
In the European Union, United Kingdom, and other regions governed by the GDPR, children aged 13 to 16 may use JusTalk Kids only with verifiable parental consent.
We do not collect personal information from children without obtaining verifiable parental consent (VPC). Parents may withdraw consent, view, or delete their childs account and related data at any time.

Parental Controls and Rights

Parents or guardians have full management authority over their childs account. You can:

Approve or reject friend requests;
Enable or disable location sharing;
Edit or delete your childs account;
Contact us at any time to access, update, or delete information.

Information We Collect

To provide a safe and reliable service, we collect only the following types of information:

Account and Registration Information
Includes your childs chosen nickname, date of birth (used solely for age verification), country/region, and avatar.
This information is used to create an account and ensure age-appropriate features.
Contacts and Friends
We record your childs friend list and interaction status.
Each friend request requires mutual confirmation, and parents can choose to require approval for all connections.
Calls and Messages
- All private chats use 종단 간 암호화.
- Messages are deleted from our servers once delivered.
- Undelivered messages are retained for up to 15 days and then automatically deleted. We do not read or listen to childrens messages or calls.
Device and Log Information
Includes device model, operating system version, usage time, and crash logs, collected only to ensure stable operation and troubleshooting.
Location Information (Optional)
Parents who subscribe to membership features can create a parent account and link their childs account.
When you voluntarily enable “Live Location,” your childs location is encrypted and visible only to you.
We store location data only for as long as necessary to provide the feature and delete it within a reasonable period thereafter.
Customer Support and Feedback
When you contact our support team, you may provide your email address, screenshots, or error logs to help diagnose issues.

Third-Party Services and Open-Source Components

To implement certain technical features (e.g., crash analytics, message transmission, or cloud storage), we may use trusted third-party services such as Firebase. These providers act solely under our instructions and are prohibited from using the data for advertising, profiling, or other commercial purposes.
We do not integrate third-party advertising SDKs or allow external tracking codes. To request the full list of third-party services and open-source components, please contact us at [email protected].

No Advertising

JusTalk Kids does not display advertisements or push commercial content to children.
We do not sell, rent, or share personal data for advertising purposes, and we do not allow partners to use JusTalk Kids data for targeted ads.

Use and Retention of Data

We use the collected data solely for the following purposes:

To provide and maintain JusTalk Kids core functions;
To improve performance and user experience;
To ensure security and prevent abuse or fraud;
To respond to parental inquiries and requests;
To comply with legal and safety obligations.

Data Retention and Deletion:

Messages: Deleted upon delivery; undelivered messages retained for up to 15 days.
Account Information: Stored while the account remains active; permanently deleted upon account deletion.
Parent Requests: Parents can request data deletion via the app or email; we process such requests within a reasonable timeframe.

Data Retention and Deletion

Messages: Deleted after delivery; undelivered messages are kept for up to 15 days.
Account Information: Retained while the account is active; permanently deleted after account deletion.
Parents may request data deletion via the App or by email; we will complete the process within a reasonable time.

Childrens Privacy and Protection

저스톡 키즈 is designed exclusively for children and requires parental authorization for use. If we discover an unauthorized child account, we will assist in deleting the related data promptly.
We do not ask children for sensitive personal information such as real names, home addresses, phone numbers, or school names.
Children under 13 may use JusTalk Kids only under parental supervision.

Parental Privacy Rights

Parents or guardians may at any time:

Access, correct, or delete their childs personal information;
Withdraw consent for specific features (such as location or media access);
Request details about the types of information we hold and how it is used.

Upon verification of identity, we will delete the related account and data as requested.

Cross-Border Data Transfer

We provide services globally, which may involve transferring your personal information to our servers or trusted third-party service providers located in other countries or regions (e.g., for hosting, message delivery, or technical support).
To ensure the security of data during such transfers, we apply technical and organizational safeguards consistent with data protection laws, including but not limited to:

Encryption and access control;
Transferring data only to providers that meet recognized international privacy standards;
Where required by law or regulation, safeguarding data under mechanisms such as Data Protection Agreements (DPAs) 또는 EU Standard Contractual Clauses (SCCs).

For users in the European Economic Area (EEA) and the United Kingdom, we ensure that any cross-border transfers comply with the General Data Protection Regulation (GDPR) and related local laws.
If you wish to learn more about these safeguards or exercise your data subject rights (e.g., access, rectification, deletion, or restriction of processing), please contact us at [email protected]. We will review and respond to your request in accordance with applicable laws.

GDPR-K (Childrens Privacy in the EU and UK)

For users located in the EEA 또는 UK, we process personal data in accordance with Article 8 of the GDPR and related childrens privacy provisions. Our legal bases include:

Performance of a contract: Providing communication services;
Parental consent: Obtained for specific features (e.g., profile photos, friend requests);
Legitimate interests: Improving performance and preventing fraud;
Legal obligation: Compliance with safety or regulatory requirements.

Parents and guardians have the right to:

Access, correct, or delete their childs personal data;
Restrict or object to processing;
Withdraw consent at any time;
Lodge a complaint with a local data protection authority.

You may contact us at [email protected], and we will process your request within the timeframe required by law.

CCPA (California Childrens Privacy Rights)

If you or your child reside in California, the California Consumer Privacy Act (CCPA) grants the following rights:

Right to Know: Learn about the categories of information we collect and use;
Right to Delete: Request deletion of a childs personal information (subject to legal exceptions);
Right to Opt-Out: Refuse the sale or sharing of personal data with third parties;
Right to Equal Service: Exercising privacy rights will not affect service quality.

We do not sell, share, or disclose childrens personal data for advertising purposes. Parents may submit a request to exercise these rights at [email protected].

Your Rights

You have the right to:

Access, correct, delete, or export your personal data;
Restrict or object to processing;
Withdraw previously granted consent;
In California or other U.S. states, refuse the “sale/sharing” or limit use of sensitive data;
In the EEA or UK, lodge a complaint with a supervisory authority.

You can exercise these rights through the apps 개인정보 보호 설정 or by contacting [email protected].

Policy Updates and Notifications

We may update this Privacy Policy from time to time to reflect legal changes or feature updates.
If material changes occur, we will notify parents via in-app message or email in advance and seek renewed consent before continuing to collect or use data.
문의하기
If you have any questions, comments, or concerns about this Policy or your childs privacy, please contact us: 닝보 쥐스 인터넷 테크놀로지 주식회사
Address: 2F Zone C, Huazhi Building, No. 316 Xiangtian Road, High-Tech Zone, Ningbo, Zhejiang, China Email: [email protected]