If you can’t hear audio or adjust volume during a call, here’s how to troubleshoot the issue and get your conversation back on track.
1. Check Your Device Speaker or Headphones
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Make sure your device’s speaker is functioning properly
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Test your hörlurar on another device to confirm they work
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Try switching between speaker and headphones during a call
2. Close Other Apps Using Audio or Microphone
Some third-party apps may take control of the microphone or audio output, which can affect your call volume.
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Close any apps that may be using audio (e.g., music players, recording apps, video apps)
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Reopen JusTalk Kids and try the call again
3. Check Device Volume & Permissions
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Ensure your device volume is turned up and not muted
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Make sure JusTalk Kids has all necessary audio and microphone permissions
Still Having Trouble?
If the problem persists, please report the issue via the Feed-back feature in the app or contact us at: [email protected]
We’re here to ensure every call is clear, loud, and smooth!