When your friend sends you a voice message, the sound may be too low or too loud, this may be because you have not set the volume, or you are using the receiver instead of the speaker to play the voice message. When you use the receiver to play a voice message, you should put your ear to the receiver so you can hear the voice message; when you use the speaker to play a voice message, you just need to set the volume to the right level so you can hear it.
The steps for switching between the receiver and the speaker are as follows:
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Enter the chat page
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Long press voice message
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Select Play in speaker або Play in receiver