How to Request a Refund


If you've purchased JusTalk Kids on App Store, refunds are handled by Apple, not JusTalk. To request a refund from Apple, please follow the steps below:

1. Go to reportaproblem.apple.com

2. Sign in with your Apple ID and password.

3. Click "Report" or "Report a Problem" button next to the item that you want to request a refund for.

4. Choose the reason why you want a refund and submit your request.

 

If you made a purchase on Google Play, we're happy to review your request for a refund, but ask that you provide some more information below.

1. Order number or reference code:

(*Found in your payment confirmation email. Depending on your device and payment method, it could look like GPA.1234-5678-9012-34567 or TNDR.1abc234d-a1b2-123a-1234-ab12345cd6ef or COSU.1abc234d-a1b2-123a-1234-ab12345cd6ef.)

2. Email address (also is your Google Play account)

 

If you've purchased JusTalk Kids on Amazon Store, refunds are handled by Amazon, not JusTalk. To request a refund from Amazon, please follow the steps below:

1. Go to www.amazon.com

2. Contact Amazon customer service through the Contact Us link on the Help & Customer Service page


Date of Last Revision: October 25, 2019