If you’re experiencing a problem that isn’t covered in our Known Issues, please follow these troubleshooting steps. Keep in mind that you should always make sure you’re running the latest version of the JusTalk Kids app before following these steps.
Restart your phone or tablet
Always try restarting your phone or tablet first if you’re having trouble with JusTalk Kids.
Check Internet connection
If restarting your device doesn’t help, please try using JusTalk Kids both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.
Uninstall and reinstall
If restarting your device and checking your connection doesn’t help, try deleting and reinstalling JusTalk Kids:
1. Go to your phone or tablet’s Settings and tap Applications > Manage Applications > JusTalk Kids.
2. Tap Uninstall.
3. Go to the Google Play Store, reinstall JusTalk Kids and then log in.
Still no luck?
If these steps didn’t resolve your problem, please send us your feedback through JusTalk Kids? Below is the instruction of how to send us feedback:
- Click your profile picture on the upper left corner – tap on the pinion button on the upper right corner – tap on “Help & Feedback”.
- Find “Feedback” and submit your issue.
- After submitting your feedback successfully, please email (support@justalk.com) us your phone number or JusTalk ID to help find your feedback from our backend and locate your issue specifically.
PS: Make sure to include as much detail about the problem as possible in your feedback. A screenshot or a video will be also helpful attached in your email.