If you did not receive the verification code while logging in, or verifying your account on JusTalk Kids, please follow the steps below to troubleshoot the issue.
1. Check Your Network Connection
Make sure your device is connected to a stable network (Wi-Fi or mobile data).
A poor or unstable connection may delay or block the delivery of the verification code.
2. Confirm the Entered Information
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Double-check that the phone number or email address you entered is correct
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Make sure the country code is selected properly
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Check for any typos before requesting the code again
3. Wait and Request Again
In some cases, message delivery may be delayed.
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Please wait 1–2 minutes before requesting a new verification code
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Avoid requesting codes too frequently, as this may trigger temporary limits
4. Check Spam or Junk Folders (Email Codes)
If you are receiving a code via email:
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Check your Spam, Junk, או Promotions folder
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Make sure your mailbox is not full
5. Check SMS Blocking or Carrier Restrictions
For SMS verification codes:
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Ensure your device can receive text messages normally
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Disable any SMS blocking or filtering apps
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Contact your carrier to confirm there are no restrictions on receiving verification messages
6. Try an Alternative Verification Method
If available, try switching between SMS and email verification to see which works best for you.
Still Not Receiving the Code?
If you’ve tried all the steps above and still haven’t received your verification code, please contact us :
You can reach us via the in-app Feedback feature or by emailing: [email protected]
We’re here to help you get back into your account as quickly as possible.