If you can’t hear audio or adjust volume during a call, here’s how to troubleshoot the issue and get your conversation back on track.
1. Check Your Device Speaker or Headphones
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Make sure your device’s speaker is functioning properly
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Test your 耳机 on another device to confirm they work
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Try switching between speaker and headphones during a call
2. Close Other Apps Using Audio or Microphone
Some third-party apps may take control of the microphone or audio output, which can affect your call volume.
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Close any apps that may be using audio (e.g., music players, recording apps, video apps)
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Reopen JusTalk Kids and try the call again
3. Check Device Volume & Permissions
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Ensure your device volume is turned up and not muted
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Make sure JusTalk Kids has all necessary audio and microphone permissions
Still Having Trouble?
If the problem persists, please report the issue via the 反馈 feature in the app or contact us at: [email protected]
We’re here to ensure every call is clear, loud, and smooth!