If you’re not receiving call or message notifications on your Amazon device, the issue is usually caused by system-level settings, not the JusTalk Kids app itself. Here are some common reasons and how to fix them.
Common Reasons Notifications May Not Work
Many Amazon devices use aggressive system optimization and battery-saving features that may:
-
Restrict apps from running in the background
-
Delay or block notifications
-
Prevent calls or messages from arriving on time
How to Fix It: Disable Battery Optimization
Please follow the steps below to ensure JusTalk Kids can deliver notifications properly:
-
打開 設定 on your device
-
前往 Apps & Notifications
-
輕敲 Special App Access
-
選擇 電池 Optimization
-
Find and tap JusTalk 兒童
-
選擇 Don’t Optimize
This allows JusTalk Kids to run in the background and receive calls and messages in real time.
Additional Tips
-
Make sure notifications are enabled for JusTalk Kids
-
Check that 請勿打擾 mode is turned off
-
Ensure your device is connected to a stable network
-
Keep the app updated to the latest version
Still Missing Notifications?
If the issue continues after adjusting these settings, please contact us via the in-app 回饋 feature or email us at: [email protected]
We’re here to help you stay connected without missing important calls or messages.